HCF and HICAPS launch new QR code claiming solution
In an Australian first for the health insurance industry, HCF and HICAPS have today launched a QR code based, digital membership card which will allow HCF members to use a unique, machine-scannable image to claim on-the-spot at healthcare providers across the country.
Jointly developed by HCF - Australia’s largest not-for-profit health fund - and HICAPS, Australia's leading healthcare claiming solution, QR code claiming is a mobile agnostic, contactless and user-friendly system, exclusively accessible through HICAPS’ new Trinity payment terminals.
As part of an initial pilot of the new QR code claiming solution, eligible HCF members can simply download their unique QR code within their existing HCF My Membership app, and proceed to use it as their new digital membership card.
This quick and easy alternative to a physical membership card means members can claim on-the-spot using their preferred mobile device, without relying on a third-party digital wallet.
HCF CEO & MD, Sheena Jack, said HCF is excited to partner with HICAPS on this initiative.
“Our strategic partnership has already achieved significant success. The QR Code functionality demonstrates our passion to innovate and to continually provide better features and holistic health care experience to our members,” Ms Jack said.
NAB Executive, Merchant Services, Mark Raymer, said innovating to further simplify and streamline the claims process for HCF members, and subsequently the wider Australian healthcare sector, would bring significant and tangible benefits for everyone.
“Traditionally, Australian healthcare payment systems have been complex, which has led to substandard payment experiences for patients and difficulties for healthcare providers,” Mr Raymer said.
“QR code claiming is a significant step forward and one we believe will help markedly improve the overall claims, and payments experience. The rollout of our new, state of the art, HICAPS Trinity terminals is progressing at pace and with more than 20,600 already in market, we’re on schedule to fully transition all providers to our new terminals over the next few months.”
HICAPS CEO, Simon Terry, said the strength of its partnership with HCF was fundamental to the successful delivery of the new QR code claiming system, which had in turn, further underlined the ability of both organisations to deliver real innovation for its customers.
“We have built a strong relationship with HCF over the years and we’re delighted to have had the opportunity to work together with the HCF team to deliver this new digital solution for its members,” Mr Terry said.
“We believe it will vastly improve the end user experience for both customers and healthcare providers alike, and we look forward to making it available to all HCF members - as well as the wider Australian healthcare sector - later this year.”
HCF CIO & Transformation Officer Nalini Prakash is passionate about transforming the digital landscape keeping members at the centre of HCF vision.
“At HCF we are always looking for new ways to put our members first, and that includes embracing partnership opportunities that promote innovation across our digital channels based on HCF’s end-to-end transformed platform, digital and integration capabilities,” Ms Prakash said.
“We feel keeping the QR Code within the HCF app gives our members a better experience and allows them to seamlessly enjoy the other great member benefits and reward features and offers we provide.”
As part of an initial pilot of the new QR code claiming solution, eligible HCF members can simply download their unique QR code within their existing HCF My Membership app, and proceed to use it as their new digital membership card.
We look forward to making it available to all HCF members - as well as the wider Australian healthcare sector - later this year